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Is customer service important to you when you visit your salon?

Posted on September 29, 2011 at 12:30 PM

Categories: Survey

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Reply Bobby Hawkins
4:59 PM on July 3, 2012 
Healthy Hair Maintenance

Healthy Hair Maintenance should be a proactive and not a reactive practice. Too often consumers wait until their hair is extremely damaged before seeking the help of a licensed cosmetologist. Trichology is the scientific study of hair, hair care and its diseases. It takes years to master and understand how to properly care for the hair and treat the conditions of the hair and scalp. If you are experiencing problems, breakage, shedding and/or scalp irritation, make an appointment with a licensed stylist for a full consultation on how to better manage your hair.

Take special precautions to ensure that you’re being proactive every day in your hair care practices. Shampoo your hair regularly with recommended shampoos as directed by a salon professional. Not only should you cleanse your hair and scalp on a regular basis, but you should also clean all of your combs, brushes, hair rollers and tools such as blow dryer attachments, flat irons and curling irons. Cleaning your tools can prevent irritations caused by unclean items. In addition, cleaning your heated tools will prevent the hair from smelling like burned hair that often occurs during at home use.

Hydration practices also help to prevent breakage and shedding. Using the proper conditioning, styling and finishing agents between salon services will keep styles longer and continue to add moisture until the next salon service. Always use styling agents like Silk Essentials to protect the hair when drying and styling. Silicone, one of the key ingredients in thermal protective products, is heat resistant. This compound helps to coat the hair shaft and helps to secure moisture into the hair shaft. It also prevents heat damage caused from tools as well as the sun’s UV rays.
Reply Melanie Thomas
8:16 PM on July 18, 2012 
One of the biggest challenges to my going to a salon regularly when I had my hair longer was the wait time I had to endure while my stylist talked to other people while working on my hair and the tardiness he often displayed. A customer is using her time to get pampered; she wants to know you recognize her time is valuable. Be on time and don't talk to others while you are working on your customer unless absolutely needed. I am anxious to visit Upscale. I hear it is fabulous and the people are professional. Melanie
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